As internet and mobile technologies continue to coalesce and changes in customer service delivery facilitate digital interactions underpinned by low friction methods of connectivity; enterprises today are building stronger and… Read more »
Estimated word count: 939 words
The explosion of CRM platforms and associated integrations primes the business domain for Sales Force Automation – a big topic (next to big data) which accommodates all end user sets… Read more »
Estimated word count: 848 words
Most enterprises have a single operating system (the organisational chart) and according to John Kotter’s book XLR8, this is essential to ‘keeping the trains running’ however, fails at encouraging breakthrough… Read more »
Estimated word count: 796 words
As I traverse into many projects internally and externally whilst concurrently looking out for strengths, weaknesses, opportunities and threats to my own business model – I appreciate the role of… Read more »
Estimated word count: 647 words