The rise of business intelligence, data mining and information systems coupled with the explosion of social media through Twitter, Linked In and most of all – Facebook create amazing insights into the nature of distributed teams – which is an over-riding testament to the evoloution of ‘work practices’ in the ‘connected age’.
It is time to launch thealphaswarmer business development protocols – a releaser on the intricacies of business development departments and cross-functional teams which should operate as a ‘single entity’ to engage information across organisational silos and create what Don Tapscott would appreciate in his ground braking book Wikinomics as “architectures of participation“.
This mirrors the evolution of the world wide web into a complex – self organising and intricate network of ‘nodes’ and calls for the dire need of what thealphaswarmer project appreciates as Inter-Business-Intelligence, a system which is definately the core to any organisations Intra-Business-Intelligence units such as Human Resources, Fraud and Performance Analytics and most of all – Administration and Customer Service; the front line function of any organisational unit which aims to identify inherent inefficiencies in the work environment which could be detrimental if its not critically evaluated.
Alot of Six Sigma Projects to promote a ‘Lean Methodology‘ often fail at looking at what Six Sigma Champions call the Pareto Efficiency – in which twenty percent of the work yields eighty percent of the results.
My experiences with Six Sigma specialists are often contradictory – as they do not really understand how to create that ‘self sustainable’ system in the first place. Which is a stark contrast to their so called ‘ambitions and goals’ to create ‘zero defects‘ in the organisational system – something that cannot be achieved without fully appreciating what I understand is the interplay of the ‘turnover‘ or ‘retention‘ ratios of the N-Gen – a new type of employee – one that has an amazing level of Emotional Intelligence and one that is very well equipped to handle information flows from the top down or the bottom up – in what I call – a Complex Adaptive System.